Every sign comes with a basic mounting kit for Trouble-Free installation.
Hit Neon Warranty: Peace of Mind for Your Custom Sign
We stand behind the quality of our custom neon signs! Here's a breakdown of our warranty coverage:-
Warranty Length:
- Indoor signs: 2 years
- Outdoor signs: 1 year
- Power supplies and dimmers: 1 year (when purchased directly from Hit Neon)
-
What's Not Covered:
- We can't take responsibility for issues caused by improper installation (like faulty wiring).
- If you hire an electrician to modify your sign and it breaks, warranty coverage may be determined on a case-by-case basis.
-
Hassle-Free Replacements:
- We're confident your sign will be free of manufacturing defects. But if you experience an issue, we'll help!
- Note: Replacements are only offered for faulty products, not for signs you've changed your mind about.
- We'll determine the best course of action (repair, replace or refund) based on the problem.
- To start a replacement request, simply contact us at hello@hitneon.com.
- Send us a short video and clear photos of the problem with your sign. This helps us diagnose the issue quickly.
- If we can't fix it remotely, we'll send you a free replacement.
-
In rare cases, we may offer a refund if other solutions aren't possible.
- Important: Don't discard anything! We might need to take a closer look at the sign.
- Since they're handmade, there might be slight variations in size, color or font compared to the digital mockup.
- A little bit of glue showing is normal, and some quiet humming or buzzing from the sign is expected.
- Direct sunlight can cause slight fading over time, just like with anything else.
- We recommend filming yourself opening the box for your records.
- If the box looks damaged upon arrival (torn, smashed, etc.), take pictures before opening it.
- You have 7 days from delivery to report shipping damage. After that, our regular return policy applies.
-
If your sign is damaged in transit within those 7 days, email
hello@hitneon.com. with:
- Clear photos of the damage to the sign
- A video of you opening the box (unboxing video)
- Clear pictures of the damaged box (from all sides)
- A clear photo of the shipping label
- Missing any of this information within 7 days may void your claim.
- If your sign is messed up during shipping, we'll replace it for free. But if you want to change the design or shipping address after replacement, there might be additional charges.
We hope this clarifies our warranty policy! If you have any questions, don't hesitate to contact us.
Cancellations, Returns & Replacements: Get it Right or Get Help!
Want to Change Your Mind?
We get it, plans change! Here's how cancellations work:
- Made-to-Order Signs: Since your sign is one-of-a-kind, we can't cancel orders once production starts (including pre-designed signs). But you have 24 hours from purchase to change your mind! Just send an email with "Cancel Order <Order Number>" in the subject line to hello@hitneon.com within 24 hours.
- Custom Sign Designs: Can't decide on the perfect design? No worries! You can modify your custom design as much as you want before we start creating your masterpiece.
Got a Faulty Sign? We've Got You Covered!
We're confident in the quality of our signs, but if something's wrong, we'll make it right! Here's how to get a replacement:
- We Only Replace Faulty Products: If your sign has a manufacturing defect, contact us right away at hello@hitneon.com.
- Proof is Key: To speed things up, record a video and take pictures while unboxing your sign. This helps us verify the issue quickly.
- Replacements, Not Refunds: Unfortunately, we don't offer refunds for faulty products. However, we'll do our best to fix the problem or send you a brand new sign (free of charge!).
Accidents happen, but don't worry! If your sign gets damaged in transit:
- Inspect It Right Away: Check your sign upon arrival.
- Pictures are Worth a Thousand Words: If the box looks damaged, take pictures before opening it. This helps us file a claim with the shipping company.
- We Need Proof: We can only offer replacements if the damage is verified by our team.
We're here to help! If you have any questions about cancellations, returns, or replacements, feel free to contact us.
Shipping Info: Get Your Neon Sign Fast and Safe!
How Long Does Shipping Take?
Most orders are crafted and shipped within 2-4 business days (Monday-Friday). We use express shipping, so you can expect your sign in 2-3 business days from the ship date. Over 95% of our orders arrive within 5 business days.
A Few Things to Keep in Mind:
- Once your order is shipped, we can't control any delays caused by the shipping company. We'll do our best to help you track it down though!
-
Shipping Exceptions:
- Signs over 45 inches may take longer to ship.
- Bulk orders (more than 2 signs) take extra production time.
- The holiday season, unforeseen events or bad weather can cause delays.
- Lost or stolen packages may take longer to replace.
Can I Change My Address?
Sure! You can request a change to your shipping address as long as your neon sign hasn't shipped yet. Double-check your address before submitting your order to avoid any delivery issues. A new address may incur additional shipping fees.
Important: Once your order is shipped, we can't change the address or delivery date. You'll be responsible for any consequences of a requested change.
Damaged During Shipping?
- Open your package right away and record an unboxing video for damage claims.
- If your sign is damaged in transit, contact us within 7 days of delivery for a replacement. We can't accept claims after 7 days.
- Send an email to hello@hitneon.com with:
- A clear photo of the damage to the sign
- An unboxing video
- Clear photos of the damaged box (from all sides)
- A clear photo of the shipping label
Lost, Stolen, or Missing Packages?
We use UPS, Fedex or DHL Express, which require a signature upon delivery. If you waive the signature requirement, Hit Neon is not responsible for lost, missing or stolen packages marked as "delivered" by the shipping company. Always follow proper delivery procedures and provide a signature.
If your package is missing or damaged, we'll replace it for free! However, any design changes or address modifications after replacement may incur additional charges.
Your Package Includes
Every sign comes with a basic mounting kit for Trouble-Free installation.
Product Description
Light up your life with custom LED neon signs!
These signs are all the rage for a reason. They use super efficient LED lights to create vibrant, bright and colorful displays that grab everyone's attention. Plus, you can get them custom made in any size, shape, or color to perfectly match your style.
Here's why custom LED neon signs are awesome:
- Save money and the planet: Hit Neon signs are energy-efficient and use way less energy than traditional lights, which keeps your wallet happy and helps the environment.
- Built to last: No need to worry about these breaking easily. They're super durable and require minimal maintenance.
- Make it yours: This is where it gets fun! You can design your sign exactly how you want it, from the shape and size to the colors and message. The possibilities are endless on customized Hit Neon neon signs!
- Fits anywhere: Stick them on walls, windows, or use them freestanding. No matter where you put them, they'll add a pop of personality to any space!
- Safety first: Unlike old-school neon signs, these guys don't have any toxic gasses and are way less likely to cause fires. Peace of mind for everyone!
Warranty
Hit Neon Warranty: Peace of Mind for Your Custom Sign
We stand behind the quality of our custom neon signs! Here's a breakdown of our warranty coverage:-
Warranty Length:
- Indoor signs: 2 years
- Outdoor signs: 1 year
- Power supplies and dimmers: 1 year (when purchased directly from Hit Neon)
-
What's Not Covered:
- We can't take responsibility for issues caused by improper installation (like faulty wiring).
- If you hire an electrician to modify your sign and it breaks, warranty coverage may be determined on a case-by-case basis.
-
Hassle-Free Replacements:
- We're confident your sign will be free of manufacturing defects. But if you experience an issue, we'll help!
- Note: Replacements are only offered for faulty products, not for signs you've changed your mind about.
- We'll determine the best course of action (repair, replace or refund) based on the problem.
- To start a replacement request, simply contact us at hello@hitneon.com.
- Send us a short video and clear photos of the problem with your sign. This helps us diagnose the issue quickly.
- If we can't fix it remotely, we'll send you a free replacement.
-
In rare cases, we may offer a refund if other solutions aren't possible.
- Important: Don't discard anything! We might need to take a closer look at the sign.
- Since they're handmade, there might be slight variations in size, color or font compared to the digital mockup.
- A little bit of glue showing is normal, and some quiet humming or buzzing from the sign is expected.
- Direct sunlight can cause slight fading over time, just like with anything else.
- We recommend filming yourself opening the box for your records.
- If the box looks damaged upon arrival (torn, smashed, etc.), take pictures before opening it.
- You have 7 days from delivery to report shipping damage. After that, our regular return policy applies.
-
If your sign is damaged in transit within those 7 days, email
hello@hitneon.com. with:
- Clear photos of the damage to the sign
- A video of you opening the box (unboxing video)
- Clear pictures of the damaged box (from all sides)
- A clear photo of the shipping label
- Missing any of this information within 7 days may void your claim.
- If your sign is messed up during shipping, we'll replace it for free. But if you want to change the design or shipping address after replacement, there might be additional charges.
We hope this clarifies our warranty policy! If you have any questions, don't hesitate to contact us.
Refund Policy
Cancellations, Returns & Replacements: Get it Right or Get Help!
Want to Change Your Mind?
We get it, plans change! Here's how cancellations work:
- Made-to-Order Signs: Since your sign is one-of-a-kind, we can't cancel orders once production starts (including pre-designed signs). But you have 24 hours from purchase to change your mind! Just send an email with "Cancel Order <Order Number>" in the subject line to hello@hitneon.com within 24 hours.
- Custom Sign Designs: Can't decide on the perfect design? No worries! You can modify your custom design as much as you want before we start creating your masterpiece.
Got a Faulty Sign? We've Got You Covered!
We're confident in the quality of our signs, but if something's wrong, we'll make it right! Here's how to get a replacement:
- We Only Replace Faulty Products: If your sign has a manufacturing defect, contact us right away at hello@hitneon.com.
- Proof is Key: To speed things up, record a video and take pictures while unboxing your sign. This helps us verify the issue quickly.
- Replacements, Not Refunds: Unfortunately, we don't offer refunds for faulty products. However, we'll do our best to fix the problem or send you a brand new sign (free of charge!).
Accidents happen, but don't worry! If your sign gets damaged in transit:
- Inspect It Right Away: Check your sign upon arrival.
- Pictures are Worth a Thousand Words: If the box looks damaged, take pictures before opening it. This helps us file a claim with the shipping company.
- We Need Proof: We can only offer replacements if the damage is verified by our team.
We're here to help! If you have any questions about cancellations, returns, or replacements, feel free to contact us.
Shipping
Shipping Info: Get Your Neon Sign Fast and Safe!
How Long Does Shipping Take?
Most orders are crafted and shipped within 2-4 business days (Monday-Friday). We use express shipping, so you can expect your sign in 2-3 business days from the ship date. Over 95% of our orders arrive within 5 business days.
A Few Things to Keep in Mind:
- Once your order is shipped, we can't control any delays caused by the shipping company. We'll do our best to help you track it down though!
-
Shipping Exceptions:
- Signs over 45 inches may take longer to ship.
- Bulk orders (more than 2 signs) take extra production time.
- The holiday season, unforeseen events or bad weather can cause delays.
- Lost or stolen packages may take longer to replace.
Can I Change My Address?
Sure! You can request a change to your shipping address as long as your neon sign hasn't shipped yet. Double-check your address before submitting your order to avoid any delivery issues. A new address may incur additional shipping fees.
Important: Once your order is shipped, we can't change the address or delivery date. You'll be responsible for any consequences of a requested change.
Damaged During Shipping?
- Open your package right away and record an unboxing video for damage claims.
- If your sign is damaged in transit, contact us within 7 days of delivery for a replacement. We can't accept claims after 7 days.
- Send an email to hello@hitneon.com with:
- A clear photo of the damage to the sign
- An unboxing video
- Clear photos of the damaged box (from all sides)
- A clear photo of the shipping label
Lost, Stolen, or Missing Packages?
We use UPS, Fedex or DHL Express, which require a signature upon delivery. If you waive the signature requirement, Hit Neon is not responsible for lost, missing or stolen packages marked as "delivered" by the shipping company. Always follow proper delivery procedures and provide a signature.
If your package is missing or damaged, we'll replace it for free! However, any design changes or address modifications after replacement may incur additional charges.
Premium Quality
Made of high quality and durable materials, our neon signs shine brightly while consuming minimal energy for the longest lifespan possible.
Fast & Safe Delivery
Sit back and relax. Thanks to our fast and safe delivery service, your neon sign will arrive promptly and securely in 6-10 business days.
Full Customization
Bring your vision to life in a vibrant neon glow! Unleash your creativity with full customization options, all tailored to you.
Secure Payment
Shop confidently. Our secure payment system keeps your personal and financial information safe.
2 Year Warranty
In the rare case of a manufacturing issue, we offer replacements at no extra cost.
Seamless Installation
Our signs come with pre-drilled holes, mounting accessories and local adapters that make installation a breeze.
General
Is HitNeon legitimate?
Yes, HitNeon is a 100% legitimate business, specializing in high-quality Neon LED signs that can be customized according to our customers' preferences. We are committed to delivering the perfect solutions, ensuring a secure and satisfying shopping experience. Our focus is on bringing personalized flair to your spaces with our bespoke Neon Sign products, alongside our dedication to customer satisfaction and service.
Why choose HitNeon for neon signs?
We specialize in crafting high-quality personalized neon signs that are not only vibrant and eye-catching but also tailored to meet your preferences and needs. Our signs are also energy-efficient and durable. Additionally, we pride ourselves on our responsive and helpful customer service team, so rest assured your experience will be smooth and enjoyable all the way.
What is the difference between LED neon and glass neon?
LED neon signs are more durable and energy-efficient, which makes them a safer and more cost-effective choice. LED neon is made from flexible tubing that's less prone to breaking and easier to install and maintain. Additionally, LED signs offer more customization options and a longer lifespan compared to their glass counterparts. While both have their aesthetic appeal, the practical benefits of LED neon make it a popular choice for modern needs.
Do you have a warranty? What does the warranty include?
Yes, we offer a 2-year warranty on our products. This warranty covers any defects in materials and workmanship. In the rare event that you encounter an issue with your product due to our manufacturing process, we will provide a replacement at no extra cost. Please read through our Refund and Cancellation Policy for more details or feel free to reach out to us at hello@hitneon.com for all your questions.
Are neon signs safe for use in homes with children or pets?
Absolutely. Most neon signs used today are LED neon signs, which are safe for homes with children and pets. They use low voltage and flexible materials, unlike traditional glass neon signs. Just be sure to place the sign where curious hands and playful paws can't reach it.
Shipping and Returns
What is the lead time for custom neon signs?
We need 3-4 business days to manufacture your custom neon sign, and shipment usually takes another 2 business days. So, you can expect to receive your sign in 5 to 6 business days in total.
What to do if there is a missing item in my package?
If there is a missing item or a problem with your package, please contact us at hello@hitneon.com immediately, and we’ll take care of the rest.
How do returns and exchanges work?
We have a very easy and convenient return and exchange process. Please visit our Returns & Exchanges page for more information on the next step. You can always contact us through email or phone if you need further help. Our dedicated customer service will do its best to help you.
What does the packaging include?
The packaging includes your made-to-order neon sign, power supply/adapter, complimentary dimmer, installation kit as well as the instruction guide on how to install your sign in a matter of minutes. To make things easier for you, we came up with the easiest installation process there is.
Can neon signs be shipped outside the US and Canada?
Yes, we ship worldwide with free express shipping. The shipping takes 2-3 business days for UK and Europe. For the rest of the world shipping time is 2-5 business days. Please note that there may be Customs and Duty fees at your home country which falls under buyer’s responsibility. Please check the Customs requirements for your country before placing your order.
Installation
How long is the cord for the neon signs?
The cord for our neon signs is 6 feet long. This thoughtful length gives you the flexibility you need to find the perfect spot for your sign. Whether you have a specific design layout in mind or want some freedom in placement, the cord ensures that you can easily reach a power outlet.
How can I clean my neon sign?
We include a cleaning guide in every package we ship, but in case you have lost it, here is the
cleaning process in a few easy steps:
1. To clean your neon sign, first ensure it is turned off and unplugged from the power source for
safety.
2. Gently wipe the surface with a soft, dry cloth to remove dust. If needed, you can slightly dampen
the cloth with water but avoid using harsh chemicals or abrasive cleaners that could damage the sign.
3. After wiping, if you've used a damp cloth, gently dry the sign with another soft, dry cloth.
It's important to handle the sign gently during cleaning to prevent any bending or breaking of its
parts. Regular cleaning will help maintain the sign's brightness and durability.
What maintenance do neon signs require?
Neon signs from HitNeon are designed to be easy to maintain. Regular dusting with a soft, dry cloth is generally all that's needed to keep your sign looking its best. It's important to handle the sign gently, especially when moving or adjusting it, to protect the neon tubing and electrical components. Ensure the sign is operated according to the instructions and connected to an appropriate power source. Avoid exposing the sign to moisture as this can damage the electronics. Also, periodically inspect the power connections and cords for wear or damage, and replace them as necessary. With these simple care steps, your neon sign will continue to illuminate your space beautifully for years.
Technical
What are the backboard options for neon signs?
At HitNeon, we offer four different backboard options. “Cut to Shape” and “Cut to Letter” are the most popular of these four. We also offer “Full Acrylic Board” and “Free Standing” options to make sure you have exactly what you need. Our backboards come in five different color options: transparent, white, black, red and blue.
What are the available color options for neon signs?
HitNeon offers 10 different colors for neon signs: white, warm white, yellow, orange, red, pink, purple, blue, green and ice blue. If you need a custom color, feel free to reach out, and we’ll try to make it happen. Multi-color signs are also available at an extra cost.
What are neon signs made of?
Neon signs from HitNeon are primarily made using LED technology. The "neon" part of the sign is crafted from flexible LED neon tubing, which is a durable and energy-efficient alternative to traditional glass neon. This tubing is made of materials that are both flexible and resilient, allowing for a wide range of custom shapes and designs. Inside the tubing, LED lights provide the bright, vibrant glow that mimics the classic neon look. The signs are often mounted on backboards, which can be made of various materials depending on the design and customer preferences.
How are neon signs powered?
Neon signs are mainly powered by electricity. They are designed to be plugged into a standard electrical outlet using a power adapter. The LED technology in these signs is highly energy-efficient, consuming significantly less power than traditional glass neon signs. If you need to use your sign outdoors where no electric outlet is available, we also offer a battery box at additional cost.
Can neon signs be used outdoors?
We offer neon signs for both indoor and outdoor use. Our indoor signs are designed to create a vibrant atmosphere inside your home or business. While they're not built to withstand rain, they'll last a long time with proper care. Our outdoor neon signs, on the other hand, are water resistant and will be more durable. However, please note that outdoor signs will still need to be taken well care of to prolong its life. Extensive exposure to the sun or rain should be avoided.
Custom Orders
How do custom neon signs work?
It’s extremely easy! We have three different options for you:
1. Design your own neon sign: Use our customizer to choose any font, color, size or text you’d like
and we’ll create the neon sign of your dreams.
2. Upload your design: You can share your artwork or logo with us so our in-house designers can turn
them into a neon design. We’ll then share a free mock-up and provide a quote with you. Upon your
confirmation, we’ll start working on your sign.
3. Shop ready-made designs: Our in-house designers created hundreds of ready-made designs with our
customers’ needs in mind. You can find everything from bar signs to motivational quote signs in our
ready-made neon sign collections.
How can I design my own neon sign?
We’ve got you covered on this. Our customizer will provide you everything you need to come up with
your dream sign. Visit our custom neon sign page and do as follows.
1. Change the alignment of your text and type your text.
2. Choose a font among our extensive font options. (For additional font options email us!)
3. Choose your favorite color. We have 10 of the best colors for you at no extra cost. For multi-color
or custom color options email us.
4. Choose the size of your sign. Our customizer will show you the dimensions for convenience.
5. Choose the type and the color of your backboard as well as the mounting type.
6. State any additional requests and we’ll make it happen.
What fonts are available for custom neon signs?
We have 20+ fonts for you to choose from. If you have a particular neon sign font in mind, feel free to email us, and we’ll see if it’s doable.
Can I use my logo for a custom neon sign?
Sure thing. Visit our custom artwork neon sign page. Submit your logo or artwork, along with other requested information. We’ll promptly provide you with a quote and a free mock-up, so you can see what it’ll look like. Upon your confirmation, you can complete your purchase.
How much does a custom neon sign cost?
At HitNeon, we're passionate about creating high-quality neon signs at competitive prices. As a direct manufacturer, we cut out the middleman, allowing us to offer you the best value possible. This means you get exceptional quality at a budget-friendly price. Plus, with our transparent pricing, you'll see the exact cost of your neon sign custom upfront before you buy.
How can I get a quote for a custom neon sign with a logo?
Visit our custom artwork neon sign page. Simply upload your logo, artwork, or any other design you have in mind, along with any additional details. Our team will then promptly provide you with a free quote and a mock-up of your sign, so you can see exactly how it will look before you buy. Once you're happy with the design, you can complete your purchase with ease.