Yes, HitNeon is a 100% legitimate business, specializing in high-quality Neon LED signs that can be customized according to our customers' preferences. We are committed to delivering the perfect solutions, ensuring a secure and satisfying shopping experience. Our focus is on bringing personalized flair to your spaces with our bespoke Neon Sign products, alongside our dedication to customer satisfaction and service.

We specialize in crafting high-quality personalized neon signs that are not only vibrant and eye-catching but also tailored to meet your preferences and needs. Our signs are also energy-efficient and durable. Additionally, we pride ourselves on our responsive and helpful customer service team, so rest assured your experience will be smooth and enjoyable all the way.

LED neon signs are more durable and energy-efficient, which makes them a safer and more cost-effective choice. LED neon is made from flexible tubing that's less prone to breaking and easier to install and maintain. Additionally, LED signs offer more customization options and a longer lifespan compared to their glass counterparts. While both have their aesthetic appeal, the practical benefits of LED neon make it a popular choice for modern needs.

Yes, we offer a 2-year warranty on our products. This warranty covers any defects in materials and workmanship. In the rare event that you encounter an issue with your product due to our manufacturing process, we will provide a replacement at no extra cost. Please read through our Refund and Cancellation Policy for more details or feel free to reach out to us at hello@hitneon.com for all your questions.

Absolutely. Most neon signs used today are LED neon signs, which are safe for homes with children and pets. They use low voltage and flexible materials, unlike traditional glass neon signs. Just be sure to place the sign where curious hands and playful paws can't reach it.

We need 3-4 business days to manufacture your custom neon sign, and shipment usually takes another 2 business days. So, you can expect to receive your sign in 5 to 6 business days in total.

If there is a missing item or a problem with your package, please contact us at hello@hitneon.com immediately, and we’ll take care of the rest.

We have a very easy and convenient return and exchange process. Please visit our Returns & Exchanges page for more information on the next step. You can always contact us through email or phone if you need further help. Our dedicated customer service will do its best to help you.

The packaging includes your made-to-order neon sign, power supply/adapter, complimentary dimmer, installation kit as well as the instruction guide on how to install your sign in a matter of minutes. To make things easier for you, we came up with the easiest installation process there is.

Yes, we ship worldwide with free express shipping. The shipping takes 2-3 business days for UK and Europe. For the rest of the world shipping time is 2-5 business days. Please note that there may be Customs and Duty fees at your home country which falls under buyer’s responsibility. Please check the Customs requirements for your country before placing your order.

The cord for our neon signs is 6 feet long. This thoughtful length gives you the flexibility you need to find the perfect spot for your sign. Whether you have a specific design layout in mind or want some freedom in placement, the cord ensures that you can easily reach a power outlet.

We include a cleaning guide in every package we ship, but in case you have lost it, here is the cleaning process in a few easy steps:
1. To clean your neon sign, first ensure it is turned off and unplugged from the power source for safety.
2. Gently wipe the surface with a soft, dry cloth to remove dust. If needed, you can slightly dampen the cloth with water but avoid using harsh chemicals or abrasive cleaners that could damage the sign.
3. After wiping, if you've used a damp cloth, gently dry the sign with another soft, dry cloth.
It's important to handle the sign gently during cleaning to prevent any bending or breaking of its parts. Regular cleaning will help maintain the sign's brightness and durability.

Neon signs from HitNeon are designed to be easy to maintain. Regular dusting with a soft, dry cloth is generally all that's needed to keep your sign looking its best. It's important to handle the sign gently, especially when moving or adjusting it, to protect the neon tubing and electrical components. Ensure the sign is operated according to the instructions and connected to an appropriate power source. Avoid exposing the sign to moisture as this can damage the electronics. Also, periodically inspect the power connections and cords for wear or damage, and replace them as necessary. With these simple care steps, your neon sign will continue to illuminate your space beautifully for years.

At HitNeon, we offer four different backboard options. “Cut to Shape” and “Cut to Letter” are the most popular of these four. We also offer “Full Acrylic Board” and “Free Standing” options to make sure you have exactly what you need. Our backboards come in five different color options: transparent, white, black, red and blue.

HitNeon offers 10 different colors for neon signs: white, warm white, yellow, orange, red, pink, purple, blue, green and ice blue. If you need a custom color, feel free to reach out, and we’ll try to make it happen. Multi-color signs are also available at an extra cost.

Neon signs from HitNeon are primarily made using LED technology. The "neon" part of the sign is crafted from flexible LED neon tubing, which is a durable and energy-efficient alternative to traditional glass neon. This tubing is made of materials that are both flexible and resilient, allowing for a wide range of custom shapes and designs. Inside the tubing, LED lights provide the bright, vibrant glow that mimics the classic neon look. The signs are often mounted on backboards, which can be made of various materials depending on the design and customer preferences.

Neon signs are mainly powered by electricity. They are designed to be plugged into a standard electrical outlet using a power adapter. The LED technology in these signs is highly energy-efficient, consuming significantly less power than traditional glass neon signs. If you need to use your sign outdoors where no electric outlet is available, we also offer a battery box at additional cost.

We offer neon signs for both indoor and outdoor use. Our indoor signs are designed to create a vibrant atmosphere inside your home or business. While they're not built to withstand rain, they'll last a long time with proper care. Our outdoor neon signs, on the other hand, are water resistant and will be more durable. However, please note that outdoor signs will still need to be taken well care of to prolong its life. Extensive exposure to the sun or rain should be avoided.

It’s extremely easy! We have three different options for you:

1. Design your own neon sign: Use our customizer to choose any font, color, size or text you’d like and we’ll create the neon sign of your dreams.
2. Upload your design: You can share your artwork or logo with us so our in-house designers can turn them into a neon design. We’ll then share a free mock-up and provide a quote with you. Upon your confirmation, we’ll start working on your sign.
3. Shop ready-made designs: Our in-house designers created hundreds of ready-made designs with our customers’ needs in mind. You can find everything from bar signs to motivational quote signs in our ready-made neon sign collections.

We’ve got you covered on this. Our customizer will provide you everything you need to come up with your dream sign. Visit our custom neon sign page and do as follows.

1. Change the alignment of your text and type your text.
2. Choose a font among our extensive font options. (For additional font options email us!)
3. Choose your favorite color. We have 10 of the best colors for you at no extra cost. For multi-color or custom color options email us.
4. Choose the size of your sign. Our customizer will show you the dimensions for convenience.
5. Choose the type and the color of your backboard as well as the mounting type.
6. State any additional requests and we’ll make it happen.

We have 20+ fonts for you to choose from. If you have a particular neon sign font in mind, feel free to email us, and we’ll see if it’s doable.

Sure thing. Visit our custom artwork neon sign page. Submit your logo or artwork, along with other requested information. We’ll promptly provide you with a quote and a free mock-up, so you can see what it’ll look like. Upon your confirmation, you can complete your purchase.

At HitNeon, we're passionate about creating high-quality neon signs at competitive prices. As a direct manufacturer, we cut out the middleman, allowing us to offer you the best value possible. This means you get exceptional quality at a budget-friendly price. Plus, with our transparent pricing, you'll see the exact cost of your neon sign custom upfront before you buy.

Visit our custom artwork neon sign page. Simply upload your logo, artwork, or any other design you have in mind, along with any additional details. Our team will then promptly provide you with a free quote and a mock-up of your sign, so you can see exactly how it will look before you buy. Once you're happy with the design, you can complete your purchase with ease.